Roku pushed out a "Terms Of Service Update" to its users and it has created quite an uproar. Roku users either need to accept these new terms or stop using their Roku. Unless they send a letter to Roku within 30 days of receiving the notice and choosing to opt out. This has created an uproar in their forum and Roku customers are not happy with this latest development.
Some of the comments are quite interesting and make some pretty good points. One example is: "Re: Roku disables player with attempt to coerce arbitration agreement
Roku is expecting ALL its existing customers to surrender their rights to class action and court trials.
Why would anyone agree to this for the cost of a letter telling Roku Nooooooo?"
Another forum member said: "On February 24th, Roku introduced new dispute resolution terms, allowing consumers a 30-day opt-out period. Despite my attempt to opt out by contacting their general counsel, Roku continues to block my usage until I select “AGREE.” I firmly assert that my refusal to agree to these terms should not lead to the deprivation of basic functionalities on a device I've owned for years
Per Roku’s Terms and Conditions, they reserve the right to amend terms with notification. However, the inability to access TV settings to remove my Roku account forces consumers into a corner, compelling them to select “AGREE” to proceed. This limits consumer choice and undermines fair dispute resolution.
As a consumer advocate, I advocate for transparent and equitable dispute resolution processes that prioritize consumer rights. The current terms lack adequate safeguards for consumers, demonstrating a bias towards the company's interests. It's crucial to address this issue promptly to restore consumer trust and uphold accountability.
Otherwise, a refund should be issued immediately for the 4 Roku TVs I own that I cannot use".
In the tech sector, Terms of Service contracts are as common as the devices we use daily. Yet, these agreements, are often cloaked in complex legalese and are typically designed to shield the company, leaving consumers with minimal protection. However, it's not always as one-sided as it may seem. As consumers, we hold the ultimate influence in our hands. We can use our dollars as votes, to represent our voices in the marketplace. With every purchase, we can either champion companies that respect the balance of these terms or challenge those that sway too heavily in their favor. Your choice, your voice, your vote - it all matters in shaping the future of consumer-company relationships.
Read more comments: https://community.roku.com/t5/Community-discussions/Roku-disables-player-with-attempt-to-coerce-arbitration-agreement
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