Comcast raises red flag about unexpected customer behavior

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Comcast, the second-largest media company in the world, is not finding any relief from a startling change in customer behavior, despite recent efforts to reverse the trend.



Amid this challenge, the company's CEO is calling out the source of the issue.

In Comcast’s first-quarter earnings report for 2025, it revealed that its net income declined by 12.4% year over year. Even though its domestic broadband revenue increased by 1.7% due to higher average rates, Comcast lost 199,000 broadband subscribers, which is a steeper loss than analysts predicted.

The loss in internet customers comes after Comcast, which offers internet under the name Xfinity, announced in December that it will...

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