On its recent earnings call, Netflix revealed that it plans to roll out its password crackdown in the U.S. in the coming months. You might remember that the largest streaming service, which, for more than a decade was fine with people sharing their passwords, changed its mind in the past few years.
It turns out, it's a valuable lesson for every business about what can go wrong when you stop thinking about how to make your product better, and instead focus on micromanaging how and where your customers use that product. For Netflix, things started to go wrong when... Continue reading this article
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