But in this story, a tech savvy user gets some sweet vindication. When the customer service lady turned into a high pressure saleswoman, one child turned the tables.
Let’s flip channels on this TV tale…
Need to upgrade the entire system? Okay.
I’m living with my parents while finishing my degree.
Part of that deal is helping them with technology.
I’m by no means a computer genius, but I can generally get devices to do what I need them to.
General troubleshooting didn’t help in this case.
One of their cable/PVR boxes stopped working.
I did all of the, “Did you try turning it off then back on again?” troubleshooting, and no dice. So the account holder – my mom – called the company and spoke to Liz (not real name).
Liz informed my mom that ALL of the boxes and the modem need replacing, as the ones we have are old and obsolete.
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