DirecTV is compensating customers affected by the Disney outage.

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But they have to take action to get it.



For DirecTV subscribers frustrated by the loss of ESPN and other Disney-owned channels, the TV provider is offering some compensation as the blackout stretches into its third day.

The company is offering credits of at least $20 to customers who have DirecTV, DirecTV Stream, and U-Verse services — but customers won’t get the credit automatically. They must go to a special website and apply for it using their account’s email, and the credit will show up on a future bill.

The outage, which affects 11 million subscribers, comes as college football and NFL seasons are getting underway and the US Open tennis tournament reaches its final few days.

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